Guidelines for Other Service Providers (OSPs)

  • IASbaba
  • June 26, 2021
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Guidelines for Other Service Providers (OSPs)

Part of: GS Prelims and GS -III – Telecommunications 

In news

Important Features of New Policy

  • Distinction between Domestic and International OSPs has been removed. 
    • A BPO centre with common Telecom resources will now be able to serve customers located worldwide including in India.
  • Now, the interconnectivity between all types of OSP centres is permitted.
  • The Electronic Private Automatic Branch Exchange (EPABX) of OSPs can now be located anywhere in the world.
  • Removed the requirement of OSPs submitting their reports to the DoT on a period basis.
  • Other Provisions:
    • Exempted OSPs from requirement of any registration.
    • No Bank Guarantees are to be furnished.
    • Work from Home and Work from Anywhere also permitted.
    • Penalties for violations were removed altogether


  • The move is expected to provide a fillip to the BPO sector as well as create jobs. 
  • The new guidelines will add to India’s attractiveness in ease of doing business,

About Business process outsourcing (BPO)

  • BPO is a business practice in which an organization contracts with an external service provider to perform an essential business task.
  • OSPs or Other Service Providers are companies or firms which provide secondary or tertiary services such as telemarketing, telebanking or telemedicine for various companies. 

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