AI Powered Grievance Management Application

  • IASbaba
  • July 19, 2021
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AI Powered Grievance Management Application

Part of: GS Prelims and GS – II – Policies and interventions; E-Governance

In news Recently, the Defence Minister launched an Artificial Intelligence (AI)– powered grievance management application.

  • Earlier, the Chief Justice of India (CJI) launched an AI-based portal ‘SUPACE’ in the judicial system aimed at assisting judges with legal research.

About the Project

  • This project is the first of its kind initiative of the Government for using AI, data science and Machine Learning techniques in grievance redressal. It is a citizen centric reform.
  • Developed by: Ministry of Defence (MoD) with the help of IIT-Kanpur.
  • It will automatically handle and analyse the complaints of the people and thus reduce human intervention, save time and bring more transparency in their disposal.
  • Significance:
    • This application will help in understanding the nature of complaints, and policy changes which can be introduced to create systemic improvements to address these grievances.
    • The success of this project in MoD will pave the way for extension of this application across other Ministries.

Do you know?

News Source: PIB

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