Ethics Theory, TLP-UPSC Mains Answer Writing
Q.3. “Empathy is the bridge between policy and its human impact.” How can civil servants balance administrative efficiency with compassion for marginalized groups? (150 words, 10 marks)
Introduction
Empathy is the ability to understand and share others’ feelings. It helps civil servants design and implement policies that truly address marginalized groups’ needs. As Gandhi said, “The true measure of any society can be found in how it treats its most vulnerable.”
Body
Why Empathy Matters in Governance
- Empathy helps create policies that truly address community challenges. ∙ It ensures services are delivered with care, building public trust.
- ∙ Empathy enables flexible policies that respond to people’s needs.
- Example: IAS officer Armstrong Pame built a 100 km road in Nagaland through community support, sensing their isolation.
Balancing Efficiency with Empathy in Public Service
- Understanding Context : Design policies aligned with local socio-cultural needs. Example: Awanish Sharan promoted education for tribal girls in Chhattisgarh.
- 2. Timely Intervention: Respond swiftly in humanitarian crises. Example: Kerala’s relief for migrant workers during floods was prompt and sensitive.
- 3. Dignified Service Delivery : Ensure respect and privacy in welfare schemes. Example: Indore’s non-stigmatized relief kit distribution during COVID.
- 4. Participatory Governance : Involve marginalized communities in decision-making. Example: “Jan Manch” in Himachal Pradesh enabled direct public grievance airing.
- 5. Sensitization Training : Train officials to internalize empathy in their roles. Example: Delhi Police’s gender-sensitivity workshops improved outreach and trust.
- 6. Flexibility in Rules : Adapt rules to meet vulnerable needs without diluting intent. Example: Tamil Nadu allowed flexible schooling for working children.
- Community Partnerships : Leverage NGOs to extend state capacity and reach. Example: Maharashtra collaborated with NGOs to aid the homeless during COVID.
- 8. Monitoring & Feedback Mechanisms : Regular evaluation keeps implementation on track. Example: Odisha’s field visits improved tribal welfare delivery.
Conclusion
Empathy doesn’t weaken administration—it strengthens it. Compassionate governance ensures policies don’t just exist, but reach, empower, and dignify the last citizen.
