Doorstep delivery of public services scheme

  • IASbaba
  • December 15, 2019
  • 0
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Doorstep delivery of public services scheme

Part of: GS Prelims and GS Mains II – Governance

In News

  • The doorstep delivery of public services scheme is implemented by the administrative reforms department of the Delhi government.
  • The scheme offers 100 government services at the homes of citizens, helping them avoid queues, touts, bribery and multiple visits to government offices.
  • Under the scheme, citizens can call on the number — 1076 — to avail government services. After the call, a person will visit the citizen and collect documents required for the service and process the request. Citizens can book an appointment online through www.edistrict.delhigovt.nic.in
  • Now there are three ways to get things done at the government offices in Delhi—
    • By visiting government offices, where the success rate is 57% and 43% of the applications get rejected;
    • By applying online, wherein 45% of the applications get cleared while 55% get rejected; and
    • Doorstep delivery, where the success rate is 91% and only 9% of the applications get rejected
  • The high success rate in doorstep delivery is due to mobile Sahayaks’s intervention who ensure that all documents are complete and attached in the right order along with the applications.

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