Part of: GS Prelims and GS – II – Policies and interventions; E-Governance
In news Recently, the Defence Minister launched an Artificial Intelligence (AI)– powered grievance management application.
Earlier, the Chief Justice of India (CJI) launched an AI-based portal ‘SUPACE’ in the judicial system aimed at assisting judges with legal research.
About the Project
This project is the first of its kind initiative of the Government for using AI, data science and Machine Learning techniques in grievance redressal. It is a citizen centric reform.
Developed by: Ministry of Defence (MoD) with the help of IIT-Kanpur.
It will automatically handle and analyse the complaints of the people and thus reduce human intervention, save time and bring more transparency in their disposal.
Significance:
This application will help in understanding the nature of complaints, and policy changes which can be introduced to create systemic improvements to address these grievances.
The success of this project in MoD will pave the way for extension of this application across other Ministries.
CPGRAMS enables the citizen to track online the grievance being followed up with the Department concerned and also enables DARPG to monitor the grievance.
